Q4Launch Experience: Customer Service

April 7, 2020

Digital marketing is a fast-paced industry. Strategies change and websites need to be updated on a regular basis. That’s why, at Q4Launch, delivering industry-leading customer service is always our top priority. Continue reading to learn more about our customer service strategies and find out why our clients trust us to deliver best-in-business digital marketing services. If you have any questions or want to take your current marketing efforts to the next level, don’t hesitate to reach out to our team of hospitality marketing experts today! 

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What Does Customer Service Look Like at Q4Launch?

Quick Turnaround

Whether you’re onboarding or you’ve been a Q4Launch client for over five years, you can count on Q4Launch to respond to your needs in a timely manner. Our team leads and digital marketing specialists are immediately available via phone or email during our business hours and can guarantee a response to any requests (big or small) within 24 hours. No automated responses, no chatting with a computer, and no outsourced customer service. Whether you need help with an ongoing project, want to dive deep into your website’s analytics, or just chat about your strategy, we’re always one phone call away. 

An In-House Team

Every Q4Launch customer has a team of content specialists, marketing analysts, web designers, and customer service specialists that have been recruited to specifically meet the needs of your property and business goals. The best part? They all work under the same roof. This means that projects are put together quickly and exactly the way you want them. Want to run a special on your website within 24 hours that has strong copy and a design that seamlessly fits into your brand image? Our team can get the job done. We even have special programs in place like Q4Flash that solve that very issue! 

Q4Launch Core Values

Our Core Values

At Q4Launch, we do business the right way. We have core values that all of our employees live by and practice every day.

Making our customers’ business goals a reality is why we come to work every morning! As you deal with the every-day tasks of running your business, we’re here to make sure you’re representing yourself well online and driving as much traffic to your property as possible. 

Why You Should Trust Q4Launch 

Are you frustrated with slow turnaround or an unresponsive digital marketing team? Q4Launch is the answer. Thanks to our quick response time, full range of in-house specialists, and strong core values, our team is well equipped to deal with anything the ever-evolving landscape of digital marketing throws at you and your business. If you want to learn more about our services, reach out to our team today! To find out how your website stacks up against your competitors, take our free SEO Marketing Grader right now. 

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